Shipments, Returns & Exchanges
Packages are generally dispatched within 48 hours after receipt of payment and are shipped via Royal Mail 1st Class Signed for Service. Delivery normally takes 3-5 working days UK, 7-11 working days overseas. We currently ship in the UK for FREE and worldwide for a flat rate (£20). All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through.
Please be advised that under no circumstance would an international/UK customer have to pay an additional fee for postage upon collection of a parcel from the courier. All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred.
It is the customer’s responsibility to ensure that all of the order details are correct which include the correct sizes, colours and quantities. This information cannot be amended or changed once confirmed. It is also the customer’s responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode. We do not hold liability for parcels delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel. We would have only followed the instruction initially requested on the order.
Dependent of your method of payment, you can have your parcel shipped to an alternative address. You must ensure that the full address details are included, such as the company organisation or name. You can use any available address line to provide additional details such as company name or other specific address information. If a major credit or debit card is used on our website, the billing address must always be the same ad-dress to where the card is registered to otherwise this may prevent an order from going through successfully. An alternative shipping address worldwide can be selected with this method of payment alongside 3D security obtained by the bank. When using PayPal the billing address must be registered, verified and confirmed by PayPal on the account and the shipping address must be in the same country of billing registration.
Returns, Refunds & Exchanges Policy
How to return an item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must inform us within 14 days of receiving the goods and return the item within 28 days of your purchase. Non delivery must be reported within 14 days of placing your order.
1. Please email firstname.lastname@example.org within 14 days to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Face & Body Medi-cosmetic Centre Ltd
Returns Department Tracking #
457a Burton Road, Littleover, Derby. DE23 6FQ
3. Include in your package a signed letter stating the reason for your return and the original receipt. Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier.
You may use the original packaging if you still have them. If not, please pack your items securely in any pack-aging material suitable. Parcels can be rejected if parcels are returned damaged due to unsecure packaging. Return Exceptions Items can not be returned if they are opened or in a unsaleable condition. Merchandise that has been used, or altered will not be accepted for return or exchange. Exchanges If your product is in like new condition, you may exchange the item for a different size or product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.